Service Level Agreement

We understand that support services are part of our offering and are a critical component. With this in mind, we have created a range of services that fit to each organization size, needs and budget:

Standard Support Package
• e-Support
• Online documentation
• Submit requests online
• Track requests status
• Access to documentation, FAQs, white papers, product updates and other educational materials, downloads

Premier Support Package
• 8/5 local Toll-Free Telephone Support  (optional extension to 24/7)
• Onsite support
• Online documentation
• Submit requests online
• Track requests status
• Access to documentation, FAQs, white papers, product updates and other educational materials, downloads